FREQUENTLY ASKED QUESTIONS
Revised as of August 30, 2015
Welcome to Lavender Hair Collection, LLC’s, a limited liability company (“Lavender Hair Collection,” also referred to herein as “us,” “we” and “our”) website at www.lavenderhaircollection.net (the “Site”). We appreciate your interest in making product purchases (“Products”) through the Site.
A Special Note Regarding Children
Lavender Hair Collection does not knowingly solicit, for any purpose, any personal information from anyone under the age of eighteen (18) years old. If you are a minor, you should not submit any PII to us.
You may visit the home page and a few pages of the Site containing general information without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which you visit the Site and analyze this data for trends and statistics.
When you use a service or purchase a Product, we may ask you to provide personal information about yourself, including but not limited to your name, company, address, telephone number(s), email addresses. Whether you choose or not to provide the information we request is entirely up to you. But if you choose not to provide the information we request, you may be unable to access certain services, Products, offers, and content on the Site.
Communication & Marketing
If you have made a purchase from the Site, we may occasionally update you on our latest products and offers via e-mail. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of lavenderhaircollection.net.
All Lavender Hair Collection members have the options to unsubscribe from marketing communications from us. If you do not wish to continue to receive e-mails from us and/or selected third parties, you may opt-out by clicking on the “unsubscribe” link in any emails which we might send you which will then suspend your e-mail notifications.
Collection and Use of Personal Information
When available, we automatically collect information about your computer configuration, such as your browser type, operating system, IP address or ISP domain name, and navigational and clickstream data that shows what pages are visited and how long various features are used. Once you are a registered user or provide PII, this information is linked to you personally.
If you believe that any of your PII is incorrect, or has been changed since your registration on the Site, please send an email message to email@example.com explaining the correction or change and provide any relevant confirmation or reference number.
We use the foregoing information to provide the Services, including completing and supporting the immediate activity requested, complete transactions for and deliver Products, provide you with information you have requested, provide you with information regarding the status of your account, provide you with information regarding Offerings, including future Products and Services that may suit your particular interests, customize and personalize content to you, administer and run the Site, and comply with any requirements of law. We also use your personal information to help identify you if you lose your password and to help you quickly find information on the Site.
We may disclose your personal information if necessary to protect our legal rights or if the information relates to actual or threatened harmful conduct. Disclosure may be required by law or if we receive legal process.
We adhere to the U.S. safe harbor policy privacy principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement, and are registered with the U.S. Department of Commerce’s safe harbor program (see http://www.export.gov/safeharbor). If you have any questions regarding this policy, please contact via email at firstname.lastname@example.org.
The Site uses cookie technology to improve the quality of your experience. A cookie is a small file that contains information sent by a website that is saved on your hard disk by your computer’s browser. Cookies store information that a website may need in order to personalize your experience and gather website statistical data. Anytime that you visit the Site to browse or to read or download information, we collect and store the name of the domain and host from which you access the Internet (for example, msn.com, aol.com, etc.); the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access the Site; and the Internet address of the website from which you linked directly to the Site. We use this information to measure the number of visitors to areas of the Site, and to help us make the Site more useful and interesting to our visitors. We use information from cookies in the aggregate to analyze for trends and statistics, and then discard it – we do not track individuals, only instances of entry onto the Site.
Some visitors may not know that cookies are being placed on their computers when they visit websites. If you want to know when this happens, or to prevent it from happening, you may be able to set your browser to advise you when a website attempts to place a cookie on your computer.
Do We Share Your Information?
We will share your personal information with our partners and with third-party independent contractors, possibly including third parties that reside in jurisdictions with less restrictive data laws than your own jurisdiction, for purposes of: (1) approving and enabling your participation in certain services and or performing other functions on our behalf; (2) providing you with product offers via email or postal mail; and (3) tracking information generated through the Site.
We may also share aggregate (i.e., not personally identifiable) information about you with other users of our Services, business partners, sponsors, and other third parties. In addition, we may access, index, and cache your website, or any portion thereof, including by automated means including Web spiders or crawlers.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their account and going to the ‘My Account’ page.
Children Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.